Human Capital Solutions

THE PROBLEM.

A federal government agency with a formidable public mandate required Red Carrot to improve operational efficiency at every level of the organization.

THE SOLUTION.

Red Carrot set out to determine the status of the program, develop next steps, and implement our recommendations through business reengineering, process improvement, and workload analysis.

Using thorough research, we developed a presentation for executive review documenting the project timeline from inception to current status. Once approved, we reorganized the field support organization. This entailed developing an action plan to understand the tasks and responsibilities across the organization and incorporate the needs of management. We developed an interview plan to determine tasks, processes, estimated workload, and areas of concern. We captured the interviews anonymously to ensure that the staff felt comfortable participating fully.

From this data, we consolidated each group’s interview and presented our findings to the group for buy in. We then consolidated that information into several organizational options and detailed the benefits and downsides of each, leading to the final recommended structure and organization.